We have a 14 day return policy, which means within 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ukdivingacademy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ukdivingacademy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
COURSE FEES
For PADI Experience Programmes including the Discover Scuba Diving, Discover Snorkelling, Bubblemakers, Reactivate and others, payment in full is required to secure your booking. Upon receipt of payment, each participant is required to complete the appropriate booking forms which will be sent directly by email.
All other Courses require a booking in advance with a minimum deposit of 50% although your place on the course is not confirmed until full payment is made no later than 30 days before the start date. The receipt of full payment and booking form will release your course materials, once your course materials have been allocated, this element cannot be refunded. Postage will be charged if you require course materials to be sent out. Collection from the centre is free. However, most PADI courses now use Digital Learning Materials and any PADI Digital Materials required will be provided within 48 working hours from the time of booking.
UK Diving Academy does not operate a refund policy. Monies remaining on a student account can be used as credit within UK Diving Academy for that student or another named party for recreational scuba courses. This may exclude the booking deposit if a course was not attended or canceled within the required notice period.
